1. Information We Collect
We collect information you provide directly: name, email address, phone number, property address, pool specifications, service history, and payment information. We also collect usage data including page views, feature interactions, and device information to improve our platform.
2. How We Use Information
Your information is used to provide and improve Pool Shield services, process memberships and payments, coordinate service with network professionals, send service reports and notifications, and communicate about your account. We do not sell personal information to third parties.
3. Data Sharing
We share information with approved network partners solely for the purpose of fulfilling services you request. We may share anonymized, aggregated data for business analytics. We disclose information when required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. Payment information is processed by PCI-compliant payment processors and is not stored on our servers.
5. Cookies & Tracking
We use essential cookies for platform functionality and optional analytics cookies to understand usage patterns. You may disable non-essential cookies through your browser settings. We honor Do Not Track signals where supported.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data. You may opt out of marketing communications at any time. California residents have additional rights under the CCPA. EU residents have rights under the GDPR.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.
9. Contact
Privacy questions? Contact us at privacy@bluecheckpools.com.